RESOLUTION
AMS Genie empowers SAP users to resolve issues before they become tickets. With GenAI guidance, even complex troubleshooting steps are simplified into clear, actionable solutions. No more waiting in queues or raising support tickets for minor problems. Instead, users receive instant answers, screenshots, and guided steps directly in their workspace.
Every avoided ticket saves money, with industry averages showing ~$200 per incident, the savings quickly add up. Beyond cost reduction, AMS Genie enhances user satisfaction, builds confidence, and ensures critical systems stay productive. Designed for self-service and continuous learning, it gets smarter with every interaction, improving resolution speed and accuracy over time.
- Reduce average incident cost by shifting tickets back to users.
- Empower SAP users with real-time troubleshooting and screenshots.
- Improve accuracy through AI learning from every interaction.
- Cut MTTR by providing solutions directly at the source.
- Build user confidence with instant access to reliable answers.
- Lower dependency on support staff without lowering service quality.
- Improve ROI by preventing repeat basic support escalations.
- Drive higher satisfaction and adoption across your enterprise.
AMS EXPERIENCE
AMS Genie is designed for the modern workplace: responsive, dynamic, and AI-driven. It adapts seamlessly across desktops, laptops, tablets, and mobile devices, ensuring support is never more than a click away. Users can troubleshoot anytime, anywhere, without waiting for traditional support channels. When AI resolution isn’t enough, AMS Genie integrates tightly with ITSM platforms. Tickets are automatically raised with detailed steps, screenshots, and suggested resolutions, saving time for resolvers while ensuring consistency. This blend of autonomy and escalation makes AMS Genie a trusted companion for businesses of any size.
Premium Features
AMS Genie includes ITSM auto-ticketing, a rich SAP-trained knowledge base, and a user-friendly interface that adapts across devices. Each feature is built to minimize delays, maximize efficiency, and reduce AMS costs significantly.
Unique Design
With 200,000+ man-days of SAP consulting experience infused into its AI core, AMS Genie blends deep domain expertise with modern GenAI innovation. This unique foundation ensures relevance, scalability, and unmatched value for both enterprises and growing businesses..
"Some people don’t like change, but you need to embrace change if the alternative is disaster." - Elon Musk -
Why do you choose AMS Genius?
Because most organizations lose hundreds of dollars on basic IT tickets that users could resolve themselves. With AMS Genie, powered by GenAI, users get guided troubleshooting, instant solutions, and seamless ITSM integration, reducing MTTR and avoiding unnecessary costs..
Intelligent Design
AMS Genie delivers intelligent design for SAP support, blending automation with human expertise. Our platform ensures faster resolutions, simplified workflows, and beautiful dashboards that make system health and business insights easy to consume. Tailored simplicity keeps your operations smooth.
Read moreAdaptive Experience
Responsive layouts and adaptive support at every step. Whether you’re on desktop, tablet, or mobile, AMS Genie ensures you stay connected. Get seamless ticketing, updates, and resolutions in real-time. Always aligned with business needs, never limited by technology gaps.
Read moreSmarter Automation
Clean automation for SAP that removes repetitive noise. AMS Genie eliminates manual errors and reduces ticket volumes with predictive intelligence. Our algorithms handle recurring issues, freeing your team to focus on transformation. Faster, smarter, and always future-ready.
Read moreAlways-On Partnership
Round-the-clock SAP support you can count on. From critical incidents to proactive monitoring, AMS Genie is always there. Our global support network ensures expertise is available at any hour, cutting downtime and ensuring your SAP landscape performs without interruptions.
Read moreChoose the Way You Engage with AMS Genie.
Every organization’s SAP journey is unique. Whether you’re exploring automation, scaling support, or transforming end-user experience, AMS Genie adapts to your needs.
Starter Mode
Basic Features
- Left-shift common SAP queries
- Guided troubleshooting with screenshots
- Reduce tickets by enabling user self-service
- Smooth onboarding & pilot for your team
Growth Mode
2nd Gear
- AI-driven automation for repetitive issues
- Proactive suggestions to resolvers
- Tight ITSM integration for seamless ticket flow
- Expand adoption across business functions
Intelligence Mode
3rd Gear
- Predictive insights to prevent incidents
- SAP-integrated knowledge base
- Auto ticket creation & classification
- Reduce MTTR with smart escalations
Enterprise Mode
Future
- Full-scale GenAI assistant for SAP landscape
- 24/7 proactive monitoring & recommendations
- Deep integration with enterprise ITSM
- Optimize cost savings across global operations